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2) I’m anticipating the potential for a lot more insider coverage coming soon on the PLCB and the drama of the changing state of alcohol distribution in PA, since I’ve agreed to be on a focus group for a PLCB Wine Advisory Council member.
Yes, you read that correctly. I’ve been hand-picked by a member of the PLCB’s Eastern PA Regional Advisory Panel to join a cabinet/focus group, which has as one of its priorities advancing the pace of change to improve the currently (very) sad state of wine distribution affairs in the Commonwealth…
Personally, I was flabbergasted by some of the statements that came out of Stapleton’s mouth during this interview, because they demonstrate what feels like a rather serious lack of respect that the PLCB seems to have for its own customers; customers who, it seems, the PLCB would prefer don’t (or, perhaps, they assume aren’t intelligent enough to) refer to things that might give them a different view on PA wine sales than that being painted by the PLCB. You know, pesky and irrelevant things, like facts.
My take on some of Stapleton’s statements from the interview are below after the jump, along with the podcast stream of the full NPR episode. I feel a rant coming on… you’ve ben warned…
The topic (obviously) was the potential financial implications of joining a wine club, and how to find the right club without getting fleeced. This was strange one for me; although (obviously) related to wine, the only experience I have with wine clubs is (enviously) assisting other people in selecting the best ones to fit their wine goals and budgets.
That’s because I live in the Communist-wealth of Pennsylvania, whose state-run monopoly of alcohol sales and distribution essentially make joining a wine club, for me, impossible (or, at best, economically infeasible).
My basic take is thatit’s probably never been easier to find good deals on a wine club. Why? For one, there’s a great deal of competition, despite the strange archaic state of U.S. alcohol shipping laws – and there are even a good number of international wine clubs cropping up. The other factor possibly fueling high competition and good deals in the wine club space is that there’s still a glut of wine inventory that has built up due to the down global economy. My guess is that people can wheel-and-deal their way to some sweet buys with those wine clubs – at least until the market picks up.
One of the key differentiators (if not THE key) between wine clubs is customer service. Given the level of competition, if a wine club isn’t willing to customize for you then it’s probably not worth giving them your hard-earned cash.
Many of you out there will have much more practical experience than I do with wine clubs. Are you a wine club member? Have you ever had to ditch a wine club? Shout it out in the comments!
But this week, something got published that I had to rail against. Because, quite honestly, the news is an embarrassment for Pennsylvania taxpayers whose hard-earned cash is going to help fund a government that is supposed to be controlling wine sales in the state, but instead is taking a puke all over customer service and adding almost no value to the average PA consumer.
This news comes by way of Lew Bryson’s excellent blog Why The PLCB Should Be Abolished (hey, at least you know where he stands), recapitulating a Scranton Times-Tribune blog article by David Falchek. In said blog post, Falchek describes a friend’s encounter at a PLCB wine & spirits store in which a PLCB employee denied the existence of Cabernet Franc.
Not the existence of a particular bottling or brand of Cabernet Franc. The employee denied the existence of Cabernet Franc itself.
Yes, I am totally serious, and No, I have not been drinking…
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