[ Editor's note: the following screed is nearly 1500 words long. The Cliff Notes version, for those who are in a hurry: be very careful about where you take your advice regarding wine and social media, lest you miss out on worthwhile authoritative voices/resources (as a consumer) or miss opportunities to build brand awareness and acquire customers (as a producer). ]
There’s no delicate way to breach this topic, and so I’m going to risk pissing off a lot of people by jumping right in and starting it this way:
From whom should you take your social media advice? Choose one of the options below:
1) Someone who ran Internet web hosting for some of the most successful brands in the history of social media (including Skittles, Snickers and M&Ms), who makes $0.00 from social media consulting, and who bootstrapped his way from total unknown to authoritative in the wine space completely via online channels,
2) A traditional media outlet source that has little or no experience operating in social media channels, has a vested fiscal interest (advertising) in pushing wine brands away from inexpensive social media channels and into (more expensive) print advertising spending, and who publicly decries social media / blogs while at the same time advertises on those online channels and repeatedly asks those same blogs it decries to cover its events and press releases?
Hello… Paging Ralph Nader…!
The answer seems ludicrously straightforward, and yet I regularly watch wine brands go with #2, potentially to the detriment of their long term bottom lines. And yes, for the record, I’m the guy in the first example above, but that’s not central to the point – you could substitute anyone in the #1 slot with both social media and wine experience, like Paul Mabray of Vintank, for example. The point is that wine brands accord far, far, far too much weight to the social media prognostications and pontifications of OpEd pieces, newsletter introductions, and blog posts from staff members of traditional wine media. These media folks are often fantastic tasters, great writers, and immensely intelligent people who routinely, somehow, manage to make themselves sound like complete idiots by holding a bully pulpit sermon on topics about which they know almost nothing. It’s like eighty year old men talking about teenage girls’ high school fashions, or ten year old boys talking about prostate health or political voting strategies.
Seriously, people, this is getting embarrassing…